For advanced technical support for Metaio products*, we offer per-incident support tailored to your specific support requirements. When you purchase a per-incident support ticket, a member of the Metaio team will contact you to assist in resolving your incident.
First, once when you have decided to get tailored Metaio per-incident support, you will need to purchase a support ticket by clicking on the green button found at the bottom of this page.
Secondly, immediately after purchasing a Per-Incident Support Ticket, you will be invited to fill a support form. Filling this form will help us understand your issue/incident as well as ensure that such information is sent to the adequate Metaio Support Team unit.
Lastly, after you have submitted the per-incident form, you will be contacted by the Metaio support team within one (1) business day, during normal business hours**.
A Per-Incident Support Ticket is a non-refundable one-time charge of 395€ / $480 per incident and is valid for up-to 30 days. The Support Ticket is valid only for Metaio Products*, and no support will be offered on third-party products or software.
By requesting a Per-incident Support ticket, you agree to the terms and conditions
* Metaio Creator, Metaio SDK and Metaio Cloud are qualifying products
** 9:00 - 18:00 CET, from Monday to Friday excluding public holidays.
9:00 - 18:00 PST, from Monday to Friday excluding public holidays.
Metaio offers free, basic support through our Helpdesk community at helpdesk.metaio.com.
At helpdesk.metaio.com, you can ask and answer questions about the Metaio products and Augmented Reality development and technology. You can comment and vote for the questions of others and their answers. Both questions and answers can be revised and improved. Questions can be tagged with the relevant keywords to simplify future access and organize the accumulated material.
This Q&A forum, the Metaio Helpdesk, is moderated by its members and Metaio developers. Moderation rights are gradually assigned to the site users based on the accumulated "karma" points. These points are added to the users account when others vote for his/her questions or answers and they reflect the level of trust from the Metaio Helpdesk community.
p: +49 (0)89 5480 198-0
f: +49 (0)89 5480 198-99
375 Alabama Street, Suite 400
San Francisco, CA 94110
p: +1 415 814-3376
f: +1 415 814-3295