What is it?
For advanced technical support for Metaio products, we offer per-incident support tailored to your specific support requirements.* When you purchase a per-incident support ticket, a member of the Metaio team will contact you to assist in resolving your incident.
How does Per-Incident Support work?
When you have decided to get tailored Metaio per-incident support, you will need to purchase a support ticket by clicking on the green button found at the bottom of this page.
Immediately after purchasing a Per-Incident Support Ticket, you will be invited to fill a support form. The form will help us understand your issue/incident as well as ensure that such information is sent to the proper Metaio Support Team unit.
After you have submitted the per-incident form, you will be contacted by the Metaio support team within one (1) business day, during normal business hours.**
How much does Per-Incident Support cost?
A Per-Incident Support Ticket is a non-refundable one-time charge of 395€ / $480 per incident and is valid for up-to 30 days. The Support Ticket is valid only for Metaio Products*, and no support will be offered on third-party products or software.