FAQ

Below you find direct links to the FAQ section for each of Metaio products. You will find answers to general questions, licensing terms and support.

Have a look if your question is covered within the Product FAQs.

  • 1. What is Metaio Creator?

    The Metaio Creator is an easy to use Augmented Reality (A-R) authoring tool. It allows for quick and easy creation and deployment of Augmented Reality scenarios that are based on the latest tracking technologies. You can create your own A-R scenarios within minutes.


    2. Can I purchase a Metaio Creator license?

    Metaio products and subscriptions are no longer available for purchase. Downloads of your previous purchases will be available until December 15th, 2015.


    3. How do I access documentation for Metaio Creator?

    For product documentation please refer to the Metaio Developer Portal: http://dev.metaio.com/. Developer portal will continue until December 15th, 2015.


    4. What is the support resource for existing Metaio Creator users?

    The Helpdesk – Metaio Developer Community - remains available for reference until December 15th, 2015.


    5. Do you offer any training programs?

    No, no AR Creation & Platform Training programs are available.


    6. How much cloud space does the Metaio Creator come with?

    The Metaio Creator comes with 100MB of cloud space. If you possess an active subscription of 3GB Cloud Space, this license will be continued until expiration. Metaio products and subscriptions are no longer available for purchase/renewal.


    7. How many installations is the Metaio Creator license good for?

    One Metaio Creator license allows one installation on one Mac/PC.


    8. What types of 3D model formats does the Metaio Creator support?

    You can import .obj, .fbx, and .md2 file formats to the Metaio Creator.


    9. What operating systems does the Metaio Creator support?

    With the Metaio Creator, you can develop on Windows PC, and Mac OS. You can deploy apps for iOS, Android and Windows PC (x86).

    For system requirements, please click here.

  • 1. What is the Metaio SDK?

    The Metaio SDK is a modular framework that includes the capturing component, the sensor interface component, the rendering component, the tracking component and the Metaio SDK interface. The interface provides interaction between the application and the other 4 modular components.


    2. Can I purchase a Metaio SDK license?

    Metaio products and subscriptions are no longer available for purchase. Downloads of your previous purchases will be available until December 15th, 2015.


    3. How do I access documentation for Metaio SDK?

    For product documentation please refer to the Metaio Developer Portal: http://dev.metaio.com/. Developer portal will continue until December 15th, 2015.


    4. What is the support resource for existing Metaio SDK users?

    The Helpdesk – Metaio Developer Community - remains available for reference until December 15th, 2015.


    5. I am using the Metaio SDK Basic license and want to upgrade to the Pro license, is this possible?

    No, you can continue to use your commercial license, but no upgrades are available.


    6. How many apps can I deploy with my single Metaio SDK License?

    All Metaio licenses are valid for an unlimited number of apps published under one developer account.


    7. I want to use the Metaio SDK License to deploy apps for several customers. Is my license bound to one App Store/Google Play developer account, or can I publish an app under different customers’ developer accounts as well?

    Metaio SDK License allows you to publish an unlimited number of branded apps for as many customers as you wish, as long as these apps are bound to one developer account. In other words, the apps and their branding can be completely different, but all of them must be published under the same developer account in the App Store/Google Play.


    8. How much cloud space does the Metaio SDK come with?

    The Metaio SDK comes with 100MB of cloud space. If you possess an active subscription of 3GB Cloud Space, this license will be continue until expiration. Metaio products and subscriptions are no longer available for purchase/renewal.


    9. Do you offer any training programs?

    No, no AR Creation & Platform Training programs are available.


    10. What types of 3D model formats does the Metaio SDK support?

    You can import .obj, .fbx, and .md2 file formats to the Metaio SDK.


    11. What operating systems does the Metaio SDK support?

    With the Metaio SDK, you can develop on Windows PC, Mac OS and in Unity. You can deploy apps for iOS, Android and Windows PC (x86). For system requirements, please click here.

  • 1. What is Metaio Suite?

    Metaio Suite is a complete Augmented Reality (A-R) solution that combines all our A-R products and services into one convenient bundle.


    2. What is included in the Metaio Suite?

    It includes Metaio SDK Deployment License, Metaio Cloud License, Metaio Creator, Metaio Continuous Visual Search (CVS) 1,000, and an additional 3GB of Cloud Space.


    3. Can I purchase a Metaio Suite license or renew my subscription?

    Metaio products and subscriptions are no longer available for purchase. Active Metaio Suite subscriptions will be continued until expiration.


    4. How do I access documentation for Metaio Suite?

    For product documentation please refer to the Metaio Developer Portal: http://dev.metaio.com/. Developer portal will continue until December 15th, 2015. Active Suite subscriptions will be continued until expiration.


    5. What is the support resource for existing Metaio Suite users?

    The Helpdesk – Metaio Developer Community - remains available for reference until December 15th, 2015.


    6. I am using the Metaio Suite Basic license and want to upgrade to the Pro license, is this possible?

    No, you can continue to use your commercial license, but no upgrades are available.


    7. How many apps can I deploy with one commercial Metaio Suite License?

    All Metaio licenses are valid for an unlimited number of apps published under one developer account.


    8. I want to use the Metaio Suite for several customers. Is my license bound to one App Store/Google Play developer account, or can I publish an app under customers’ developer accounts as well?

    With the Metaio Suite you can publish an unlimited number of branded apps, without the Metaio watermark, for as many companies as you wish, as long as these apps are bound to one developer account. In other words, the apps and their branding can be completely different, but all of them must be published under the same developer account in the App Store/Google Play.


    9. Do you offer any training programs?

    No, no AR Creation & Platform Training programs are available.

  • 1. What is the Metaio Cloud?

    It is a hosting and delivery service for users of the Metaio Creator and the Metaio SDK Cloud Plugin.


    2. Can I purchase a Metaio Cloud license or renew my subscription?

    Active subscriptions will continue until expiration. You can continue to renew your active subscription on a monthly basis until December 15th 2015 (last renewal is possible on November 15th).


    3. I am using the Metaio Cloud Basic license and want to upgrade to the Pro license, is this possible?

    No, no upgrades are available.


    4. My app is deployed with the free Metaio Cloud license. Will it continue working?

    If you have an existing free Metaio Cloud license, this license will continue until December 15th, 2015.


    5. How do I access documentation for Metaio Cloud?

    For product documentation please refer to the Metaio Developer Portal: http://dev.metaio.com/. The Developer Portal will be available until December 15th, 2015.


    6. What is the support resource for existing Metaio Cloud users?

    The Helpdesk – Metaio Developer Community - remains available only for reference until December 15th, 2015.


    7. How much cloud space does the Metaio Cloud include?

    With the free Cloud Plugin, you receive 100MB. With a commercial Cloud License, you have 3GB. If you have an active subscription of additional 3GB Cloud Space, this license will be continued until expiration.


    8. How can I download my data from the Metaio Cloud?

    You can access and download your Metaio Cloud files via FTP before December 15th, 2015 using the following instructions.

  • 1. What is the Metaio CVS?

    The Metaio Continuous Visual Search (CVS) is a cloud-based image matching system that allows you to create and easily manage a database of up to a million patterns and then quickly match them with their corresponding A-R content.


    2. When is the CVS needed?

    Due to the technical limitations of end users’ devices, A-R scenarios with more than 150 tracking images tend to encounter performance issues. The CVS circumvents these limitations by offloading the workload to the cloud. The CVS also allows for simplified content management.


    3. Can I purchase a Metaio CVS license or renew my subscription?

    Metaio products and subscriptions are no longer available for purchase. Active CVS subscriptions will be continued until expiration.


    4. I am using the Metaio CVS 1,000 license and want to upgrade to the CVS 10,000, is this possible?

    No, you can continue to use your commercial license, but no upgrades are available.


    5. How do I access documentation for Metaio CVS?

    For product documentation please refer to the Metaio Developer Portal: http://dev.metaio.com/. Developer portal will continue until December 15th, 2015. Active CVS subscriptions will be continued until expiration.


    6. What is the support resource for existing Metaio CVS users?

    The Helpdesk – Metaio Developer Community - remains available for reference until December 15th, 2015.


    7. Do you offer any training programs?

    No, no AR Creation & Platform Training programs are available.


    8. Can I use one CVS License for several customers?

    The CVS License is only bound to the number of images that you upload to your database (so you can query the database from different apps that have been published with different developer accounts). Also, we do not charge on the number of matches in the database or number of queries that you send to the database. However, we do have a 'fair use' policy of up to 100,000 requests per month.


    9. Can I use CVS on my own server?

    No, the Metaio CVS is only available on the Metaio server.


    10. Is the Metaio CVS available for 3D tracking patterns?

    No, the Metaio CVS is only available for 2D tracking patterns (i.e. images).